Is this Melia Madrid Serrano pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Melia Madrid Serrano have a swimming pool?

Yes, this Melia Madrid Serrano has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Melia Madrid Serrano?

Best-rates for the Melia Madrid Serrano starts from $221 per night with includes Internet, Kitchen, Air Conditioner, Accessibility, Bedding/Linens, Fireplace/Heating, Laundry, Wheelchair Accessible, Wellness Facilities, Restaurant, Bar, Balcony/Terrace, Breakfast, Child Friendly, Pool, Security/Safety, Business Services, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Melia Madrid Serrano a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Melia Madrid Serrano wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Melia Madrid Serrano is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Melia Madrid Serrano?

Based on the information reported by the owner or manager, the Melia Madrid Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Melia Madrid Serrano?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Melia Madrid Serrano | Hotel in Madrid

| 9.2 (732 Reviews) | 1 Bathroom

Hotel in Castellana, Madrid

Hotel with a seasonal outdoor pool, steps from U.S. Embassy
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Housekeeping is available on request.
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Amenities

Air Conditioner

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shampoo

Towels

Toilet paper

Eco-friendly toiletries

Toothbrush and toothpaste

Soap

Private bathroom

Bedroom

Bed sheets

Egyptian cotton sheets

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Heating

Blackout drapes/curtains

Safe

LED light bulbs

Eco-friendly cleaning products provided

Recycling

Laptop-friendly workspace

Phone

Iron/ironing board (on request)

Connecting rooms available

Desk

Water-efficient showers only

Soundproofing

Breakfast

Coffee/tea in common area(s)

1 restaurant

Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 35 for adults and EUR 17.5 for children

1 bar

Room service available

Coffee/tea maker

Minibar

Electric kettle

Parking

Offsite parking within 656 ft (EUR 32 per day)

Accessibility

Elevator door width (inches): 63

Magnifying mirror

Wheelchair-accessible concierge desk

Wheelchair-accessible business center

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Wheelchair-accessible fitness center

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Well-lit path to entrance

Front entrance ramp

Activities

Golfing

Seasonal outdoor pool

Lifeguards on site

Fitness center

Entertainment

Satellite channels

LCD TV

General

Conference space (5640 square feet)

24-hour business center

Computer station

Meeting rooms

Free newspapers in lobby

Banquet hall

Elevator

Front-desk safe

Water dispenser

Italian

French

Spanish

German

English

TV in lobby

No plastic coffee stirrers

Reusable cups only

Reusable tableware only

No plastic drinking straws

Biodegradable drinking straws

No plastic soda bottles

Smoke-free property

At least 80% lighting from LEDs

No plastic water bottles

At least 80% organic food

At least 80% of food locally-sourced

Biodegradable coffee stirrers

Guest Services

Snack bar/deli

Free cribs/infant beds

Babysitting (surcharge)

Baby bath

Highchair

Soundproofed rooms

Seasonal outdoor pool

Laundry facilities

Daily housekeeping

Multilingual staff

Change of towels (on request)

Change of bedsheets (on request)

Concierge services

Porter/bellhop

Luggage storage

Tour/ticket assistance

Dry cleaning service

24-hour front desk

Wedding services

Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Outdoors

Terrace

Lifeguards on site

Pool sun loungers

Pool umbrellas

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately eur 35 for adults and eur 17.5 for children nearby parking fee: eur 32 per day (656 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of stay safe with meliá (meliá) this property provides central air conditioning and heating (availability based on the season). this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Enrique

Jan 3, 2026 03:00:15 AM

Review Score: 6

Summary: Carpets in the halls

See All Reviews

Room Arrangement

Room Info	Facilities
Triple Room Room Size: 279.9 square feet m² 1 Double Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 279.9, Shower only, Square meters - 26, Ping - 7.9, Bed count maximum 3, Bed count minimum 1
Melia Room Room Size: 237 square feet m² 1 Queen Bed 2 Twin Beds	General Number of living rooms 0, Roll-in shower width (inches) - 62, Square feet - 237, Number of bedrooms - 0, Ping - 7, Shower only, Room and bed type depend on availability check-in, Transfer shower, Square meters - 22, Number of bathrooms - 1, Roll-in shower width (centimeters) - 157, Bed count minimum 1, Roll-in shower, Bed count maximum 2
Family Room (3+1) Room Size: 301 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 28, Shower only, Bed count maximum 3, Square feet - 301, Bed count minimum 2, Number of bathrooms - 1
Premium Room Room Size: 269 square feet m² 1 Queen Bed 2 Twin Beds	General Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Shower only, Square meters - 25, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Premium Room, Bathtub (The Level) Room Size: 344 square feet m² 1 Double Bed 2 Twin Beds	General Number of living rooms 0, Free newspaper, Number of bedrooms - 0, Bathtub only, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Communicated Room (Supreme) Room Size: 495 square feet m² 2 Queen Beds 4 Twin Beds	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 495, Bathtub or shower, Ping - 14, Square meters - 46, Bed count maximum 4, Bed count minimum 2, Number of bathrooms - 1
Supreme Room Room Size: 269 square feet m² 1 Queen Bed 2 Twin Beds	General Ping - 8, Number of living rooms 0, Bathrobes, Square feet - 269, No rollaway/extra beds, Number of bedrooms - 0, Slippers, Shower only, Square meters - 25, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Melia Room, Patio Garden View Room Size: 237 square feet m² 1 Queen Bed 2 Twin Beds	General Number of living rooms 0, Square feet - 237, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Shower only, Bed count minimum 1, Square meters - 22, Number of bathrooms - 1, Bed count maximum 2
Communicated Room (Premium) Room Size: 538 square feet m² 2 Queen Beds 4 Twin Beds	General Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Ping - 15, Square feet - 538, Shower only, Bed count maximum 4, Bed count minimum 2, Number of bathrooms - 1
Family Room Room Size: 269 square feet m² 1 Double Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Shower only, Ping - 7.56, Square meters - 25, Bed count maximum 3, Bed count minimum 1, Number of bathrooms - 1
Communicated Room (Melia, The Level) Room Size: 495 square feet m² 3 Double Bed and Twin Beds	General Number of living rooms 0, Free newspaper, Number of bedrooms - 2, Square feet - 495, Bathtub or shower, Ping - 14, Square meters - 46, Number of bathrooms - 1, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 3
Premium Room, Bathtub (Grand, The Level, (2+2)) Room Size: 344 square feet m² 1 Double Bed 2 Twin Beds	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (Grand, The Level, (2+1)) Room Size: 344 square feet m² 1 Double Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Wardrobe or closet, Bed count maximum 3, Bed count minimum 1
Junior Suite (The Level (3+1)) Room Size: 431 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Number of bathrooms - 1, Bathrobes, Square meters - 40, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Separate sitting area, Bed count maximum 3, Bed count minimum 2
Junior Suite (The Level (2+2)) Room Size: 431 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Number of bathrooms - 1, Bathrobes, Square meters - 40, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Separate sitting area, Bed count maximum 3, Bed count minimum 2
Suite (The Level, (2+2)) Room Size: 527 square feet m² 2 Double Bed and Double Sofa Bed	General Number of living rooms 0, Free newspaper, Square feet - 527, Number of bedrooms - 1, Square meters - 49, Bathtub or shower, Number of bathrooms - 1, Bathrobes, No rollaway/extra beds, Ping - 15, Turndown service, Slippers, Bed count minimum 2, Bed count maximum 2
Premium Room (The Level) Room Size: 344 square feet m² 1 Double Bed 2 Twin Beds	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
The Level Room Room Size: 280 square feet m² 1 Double Bed 2 Twin Beds	General Ping - 8, Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Shower only, Square meters - 26, Number of bathrooms - 1, Bathrobes, Turndown service, Slippers, Square feet - 280, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (The Level, (2+1)) Room Size: 344 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Free newspaper, Number of bedrooms - 0, Bathtub only, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 2
Premium Room, Bathtub (Grand, The Level) Room Size: 344 square feet m² 1 Double Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 1
Communicated Room (Premium, (4+1)) Room Size: 538 square feet m² 2 Queen Beds 4 Twin Beds	General Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Ping - 15, Square feet - 538, Shower only, Bed count maximum 4, Bed count minimum 2, Number of bathrooms - 1
Premium Room (The Level, (2+1)) Room Size: 344 square feet m² 1 Double Bed 2 Twin Beds	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Suite (The Level) Room Size: 538 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Free newspaper, Square feet - 538, Number of bedrooms - 1, Bathtub or shower, Number of bathrooms - 1, Bathrobes, Square meters - 50, No rollaway/extra beds, Ping - 15, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 2
Premium Room (The Level, (3 Ad)) Room Size: 344 square feet m² 1 Double Bed 2 Twin Beds	General Number of living rooms 0, Executive level room, Free newspaper, Number of bedrooms - 0, Bathtub or shower, Square feet - 344, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Junior Suite (The Level) Room Size: 431 square feet m² 2 Double Bed and Double Sofa Bed 3 Twin Beds and Double Sofa Bed	General Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Bathrobes, Square meters - 40, Deep soaking bathtub, Turndown service, Slippers, Separate sitting area, Bed count maximum 3, Bed count minimum 2
Melia Room, Exterior View Room Size: 237 square feet m² 1 Queen Bed 2 Twin Beds	General Number of living rooms 0, Square feet - 237, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7, Shower only, Bed count minimum 1, Square meters - 22, Number of bathrooms - 1, Bed count maximum 2
Communicated Room (Grand Premium, The Level) Room Size: 431 square feet m² 2 Queen Beds 4 Twin Beds	General Number of living rooms 0, Free newspaper, Number of bedrooms - 0, Ping - 12, Bathtub or shower, Square feet - 431, Number of bathrooms - 1, Bathrobes, Square meters - 40, No rollaway/extra beds, Turndown service, Slippers, Bed count maximum 4, Bed count minimum 2